Shipping & Returns
Last updated: 24 September 2026
Everything you need to know about getting your Beetroot Capsules order delivered, and what to do if something isn’t quite right.
The short version
- Orders ship within 1–2 business days, with tracking.
- Most orders arrive in 5–14 business days.
- Not happy? Request a refund within 30 days of delivery.
- Damaged or wrong item? We’ll replace or refund it for free.
Order processing
We pack and dispatch orders within 1–2 business days of purchase. Orders placed on weekends or public holidays are processed on the next business day.
As soon as your order leaves us, you’ll receive a confirmation email with a tracking number so you can follow it all the way to your door.
Delivery times
Most orders arrive within 5–14 business days of dispatch. Delivery times can vary depending on your location, the shipping method chosen at checkout and busy periods such as holidays.
Shipping costs and the estimated delivery window for your address are always shown at checkout before you pay.
Our 30-day happiness guarantee
We want you to love your Beetroot Capsules order. If you’re not happy with your Beetroot Capsules order for any reason, you can ask for a refund within 30 days of delivery.
- Unopened bottles can be returned for a full refund of the product price.
- Opened bottles: because capsules are a food supplement, we can’t resell opened bottles. If you tried Beetroot Capsules and it wasn’t for you, contact us anyway. We’ll review each request fairly and may refund your first bottle without asking you to send it back.
How to start a return
- Email us at support@yourdomain.com with your order number and the item(s) you’d like to return.
- We’ll reply within 1–2 business days with your return instructions and address. Please don’t send anything back before you hear from us, because parcels sent without instructions can’t always be matched to an order.
- Pack the items securely and include a note with your name, email address and order number.
Unless your item arrived damaged, faulty or incorrect, return shipping costs are your responsibility and aren’t refundable. We recommend a tracked service, since we can’t be responsible for returns lost in transit.
Refunds
Once your return arrives, or your request is approved if no return is needed, we’ll email you to confirm and issue your refund to the original payment method within 3 business days. Depending on your bank or card provider, it may take up to 10 business days to appear on your statement.
Original shipping charges are refundable only if the return is due to our error.
Damaged, faulty or incorrect items
If your order arrives damaged, if a bottle is unsealed or faulty, or if we sent the wrong item, we’re sorry. Please email support@yourdomain.com within 7 days of delivery with your order number and a photo of the problem. We’ll send a replacement or a full refund, whichever you prefer, at no extra cost, including any shipping.
Late, missing or lost orders
- Marked as delivered but not received? Check with neighbours and around your property, then contact us within 14 days of the delivery date and we’ll open an investigation with the carrier.
- Tracking hasn’t moved for a while? Let us know and we’ll chase it for you.
- Still not arrived 30 days after dispatch? We’ll treat the order as lost and send a replacement or a full refund, your choice.
Please double-check your shipping address at checkout. We can’t be responsible for orders delivered to an incorrect address entered at purchase, but we’ll always do our best to help.
Changes and cancellations
Need to change your address or cancel? Contact us as soon as possible. We can usually update or cancel an order that hasn’t been dispatched yet. Once it has shipped, you can return it using the steps above.
We don’t offer direct exchanges. If you’d like a different pack size, simply return the original and place a new order.
Questions?
We’re here to help. Email support@yourdomain.com and we’ll get back to you within 1–2 business days.